Consulting/Advisory

Along with TELigence’s complementary services, which are included in pre and post service procurement, we also provide a full array of premium consulting and advisory services to meet our clients’ needs.

TELigence Partners’ consultants have more than 100 years of combined experience in the telecommunications and information technology industries and are available to help your company strategize and plan for such services as PBX selection and deployment, technology planning, network design, writing RFPs for solicitation of competitive bids, as well as other services including:

Monthly bill auditing and telecommunications expense management. Telecom services change constantly. Carriers are notorious for changing billing references and adding unnecessary fees. TELigence Partners auditing team acts as your personal watchdog to ensure services billed always match with services delivered. Our audit services typically generate more in savings than the cost of the audit, so the net result for you is reduced telecommunications costs, with easier bill payment and lower monthly bills inclusive of our fees.

Comprehensive monthly billing audit. Comprehensive monthly billing audit provides an analysis of all billed items, including voice, data, Internet and phone equipment. Through special arrangement with our technology partners, bills can be sent directly to us. If errors are discovered, we will resolve the discrepancies directly with the service provider. Only after errors are rectified and we approve the revised bill, will it be forwarded to you for payment.

Managed network services. Let TELigence Partners platform and experienced network and Microsoft engineers manage your server, switch, router and desktop infrastructure so that you can focus on managing your business, not reacting to the next network outage.

Technology design and planning. We will design and build a three-year technology roadmap which details the direction and associated costs for your corporation’s information technology

Premium help desk support. TELigence Partners professional help desk staff will provide custom support packages across multiple carrier platforms to relieve your telecommunications and IT staff from the burden of opening and managing trouble tickets to resolution.

Network analysis. TELigence Partners will perform a complete network cost analysis, detailing costs, contractual obligations and capacity. We can then work with your carriers to find the lowest cost best rate plans and as well with your IT team to plan for network upgrades and conversions that will save you money while improving operations…

Project management. If a company has adequate staff to cover normal daily operations, then how is it a reasonable assumption that this same staff, will be able to cover both those obligations while also orchestrating moves and turn-ups of new locations. TELigence Partners helps with location moves, new location turn-ups, and build-out of cabling infrastructure. Using our project management services removes the burden from your staff, so that they can focus on continuing to drive your business, even while you move operations or open new locations.

The TELigence Partners difference:

We continuously comb the telecommunications and technology landscape to stay abreast of emerging trends and companies;

Work with you to assess your telecommunications and technology needs, then devise the best, most affordable solution drawing from our team of over 30 trusted technology partners and years of experience in the industry;

Once a custom solution has been selected, we work with your IT team and our chosen technology partner to ensure the deployment of your solution meets your expectations and objectives;

Post installation, we verify final billing meets the originally contracted amounts;

For the term of your contract you will be covered by TELigence Parnters’ Quality Assurance Program. We will be there to assist you with any questions or problems that may arise, relieving you of the headache of technical worries and freeing you to focus on other issues.

TELigence Partners takes our work and your business very seriously. It’s our mission to design network solutions that make you happy, save you money and improve the efficiency of your operations.

Contact us today to learn what TELigence Partners can do for you.

“Our TELigence agent is meticulous, careful, easy to work with and talk to, and has the experience in this field to provide something that other agencies cannot – honesty without ulterior motives for personal gain. He is not only an agent but also a great consultant that can help a company to determine which path is best for them.”

– Scott Bond, COO

"It can be very challenging to deal with sales people from the various telecommunications carriers when trying to source network services. They represent most of the top carriers and will work with you to identify your company’s needs and match them to carrier offerings"

– Shannon King, Director of IT

"TELigence oversaw the conversion of a nationwide POTS network and the installation of an MPLS network for my company (a national retailer with 180+ locations). TELigence met my high standards for attention to detail, organization, follow through and proved to be an invaluable resource on this project."

– Jim Giantomenico CIO

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Our Technology Partners

 
For two decades, BCN Telecom has provided price competitive quality telecommunications services with an emphasis on serving business customers.  BCN proudly services tens of thousands of business customers through select agent partners such as TELigence Partners. BCN Telecom offers an extensive product and service portfolio, which brings over 65 unique network partners into a single-source, single-billing telecommunications platform for its customers.  It is a family owned and operated business, and as such is extremely responsive to client needs.  Furthermore, its financial stability is unique in an industry where highly leveraged companies are continuously changing hands, pushing services into the marketplace, and over subscribing operational capacity in order to meet investor generated metrics.  For this reason, BCN often sits in our “highly recommended” carrier category for clients.
Comcast was founded in 1963 as a single-system cable operation of 1,200 subscribers. Since then it’s grown to be the nation´s leading provider of entertainment, information and communications products and services with 24.4 million cable customers, 14.7 million high-speed Internet customers and 6.1 million digital voice customers in 39 states and the District of Columbia.
Comcast Business offers a wide range of products and services, an enhanced Metro-E fiber optic network and experienced customer service, all for a value that will help customers’ bottom line.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems.
In 1975¸ Bill Gates´ vision created this software giant.  Thirty years later, Microsoft develops and supports the software and operating systems that are the foundation for global corporate operations.  From OS7, to Windows Server 2012, Office, Exchange, Lync and more,  TELigence Partners engineers are fully certified in Microsoft to better support your IT departmental needs.
 

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