Voice Services

For over 100 years, the telecommunications industry has connected people and businesses to the world. From the creation of the telephone in the late 19th century, to mobile communications and Voice over IP (VoIP) 100 years later, telecommunications has evolved from a luxury enjoyed by a wealthy few, to an affordable, mass-marketed necessity of present day life. While email and data communications services continue to grow in importance, reliable, high-quality voice communication promises to remain a necessity for years to come.

TELigence Partners offers access to a full complement of voice products, including POTS (plain old telephone service), Integrated Voice/Data, Hosted PBX/IP Centrex, Primary Rate Interface (PRI), and SIP Trunking. Regardless of the size of your business, our more than 100 years combined expertise in next-generation communications services and focus on exceeding customer expectations can help you propel it forward.

TELigence’s suite of trusted and reliable voice platform solutions supported and deployed by our expert team will advance your business to the next generation of voice communications technology.

Click below to see descriptions and benefits of some of our top voice products:

Integrated Voice/Data

Integrated Voice/Data is a system that combines voice and data over a single connection. Voice can be combined with Internet access or MPLS WAN connections over DSL, T1, DS3, or Ethernet loops. The benefit of such dynamic connections is that the local loop resource can be dynamically allocated to support both applications without impacting voice quality. Since the local loop often represents a high percentage of the overall cost of a service, the dynamic sharing of this resource between voice and data is cost efficient.

There are many advantages to implementing Integrated Voice/Data including:

Network productivity. Integrated Voice/Data can greatly increase network productivity. For example, voice services are typically only available during normal business hours. By making resources used for voice available during off-business hours to support remote data-backups, a company can ensure their network is being used more productively.

Lower costs. Integrated Voice/Data can reduce existing communications bills by up to 50%. The cost of Integrated Voice is currently estimated to be only 20 to 50% of the cost of a traditional circuit-based voice network. There are also cost savings associated with reduced maintenance costs and more efficient network control and management, reduced long distance charges and line costs.

Increased service offerings. Integrated Voice/Data systems offer access to next generation telephony applications such as Unified Messaging and voice integration with CRM and other applications.

Increased operational efficiency. For businesses operating in multiple locations, integrating voice and data networks can help streamline operations. Different locations can be operated on the same voice system, enabling employees to take advantage of extension dialing between locations, and avoid intra-company toll calls. With Integrated Voice/Data it’s also possible to manage voice traffic as well as the network infrastructure from one central location, making network updates and upgrades more efficient.


TELigence Partners works with its trusted technology partners to deliver your company the best rates and most dependable Integrated Voice/Data services on the market, coupled with our exemplary complimentary services and our pledge to exceed your expectations in every way. Contact us today to learn more about what TELigence Partners can do for your company.

Hosted PBX/IP Centrex

In its basic form, a PBX or Private Branch Exchange allows phone calls to a business to be routed to the intended internal recipient. In the early days, PBXs were powered by switchboard operators and required an entire room within a company (the telephone room) devoted to house the PBX infrastructure.

Over time, corporate telephone rooms became closets. Today PBXs are as small as switches or servers fitting into a server rack as any other data device would. They can be connected via traditional telephony or SIP Trunking to the PSTN and as well as by IP connection to the IP data network. This flexible connection capability allows PBXs to link voice mail to email, to connect and cross-reference inbound caller ID numbers to CRM databases, as well as connecting applications such as Microsoft Outlook for “click to dial” (TAPI) functionality.

There are many advantages to using today’s IP Centrex PBXs either installed on your premise or hosted through one of our quality technology partners:

Geographic diversity & mobile workforces. Generally speaking, the more geographically diverse a company is, the more beneficial a Hosted PBX system will be in comparison to a premise-based system. With Hosted PBX, multiple offices and mobile office workers can be unified with a single cloud-based system, providing a unified auto-attendant, voice mail and inter-extension dialing, just as if each location or worker were sitting in the same building.

Multiple location cost benefits. The unification of multiple locations is further enhanced with cost savings. When multiple offices can be operated with a single cloud PBX, there are inherent savings because there is no need to duplicate resources site-by-site.

Capital expenditure vs. operational expenditure. By moving your telecommunications expense from a capital cost to a variable recurring cost, significant financial benefits can be realized.

Future-Proofing your PBX. With Hosted PBX it is easy to stay up-to-date with the latest voice features and capabilities without expensive upgrades or capital costs associated with new equipment; software updates are automatic. As new system features become available, they are simply rolled out to end users, without the need to continually upgrade operating systems or firmware. All work on the system is handled by the hosted engineering team, without trunk rolls and interruption to your daily operations.

Disaster recovery built in. With Hosted PBX, there is no longer a need to configure and pay for multiple links to the PSTN. Regardless of what happens at any one of your locations, callers can always reach your auto attendant. And once there, you have complete control as to how they are greeted and where their calls are routed. This creates the ultimate flexibility in mitigating disasters.

Low maintenance. All maintenance of the IP Centrex/Hosted PBX system is the responsibility of the TELigence Partners’-endorsed technology carrier, allowing an office manager to focus on running his or her office, rather than on hiring technicians to take care of the phone system.

Scalability. Because PBX/Centrex is software based, it is easily scalable and as a variable cost creates the ultimate in flexibility for growing companies.

One number for all devices. Mobile and desk phones can share the same number for voice and voice mail. One number rings to all of their devices. With some systems it is even possible to move calls from one phone to another.

PRI (Primary Rate Interface)

Primary Rate Interface (PRI) is also known as ISDN PRI or T1 PRI.

PRI divides a T1 digital signal into 24 channels of 64 Kbps per channel. 23 of these channels can be assigned as one telephone call each, the equivalent of having 23 separate telephone lines. The 24th “D-channel” is used for signaling between the PBX and carrier switch as well as controlling in and outbound caller ID. This service provides DID (Direct Inbound Dialing) for direct station calling with a 7 or 10-digit number. It is a popular service used for call centers, healthcare centers, multi-point offices and campus environments that require automatic number identification (ANI) or caller ID data.

There are many advantages to using PRI:

Flexibility & low cost telephone numbers. Businesses with a PRI-compatible PBX could begin with as little as six channels and easily add more channels as the business grows with no additional telephone lines to install. DID “number blocks” are available in 20 blocks for as little as $3, allowing for flexibility and fully expanding number assignments within a growing company.

Direct inward dialing (DID). DID enables businesses to give clients telephone numbers that can be routed directly to individuals’ phone extensions instead of routing those calls through a receptionist or auto attendant.

Efficiency. Digital communications are a far more efficient means to connect calls than are analog communications. Studies have shown that a digital PRI service can boost the efficiency of a network by up to 25% over analog lines. This translates into a better, more cost-effective use of a network.

Cost effectiveness. The installation of a digital PRI network results in optimizing and reducing PBX hardware costs. For instance, a single PRI network interface card can replace twenty-four analog ports with a single digital card.

Reliability. As telephony expands into PRI emulation over SIP and other IP-based methods of connecting, IDSN PRI continues to set the standard for reliability; universal PBX standardization guarantees the service will work reliably with your PBX without issues.

SIP Trunking (Session Initiated Protocol Trunking)

SIP Trunking (or Session Initiated Protocol Trunking) converges voice with data over private networks or the public Internet to allow businesses to easily manage and adjust their voice line requirements.

When used with complementary applications, SIP Trunking is an ideal means for connecting a PBX to the outside world.

SIP Trunking offers significant benefits to enterprises including:

Improved network efficiency. SIP Trunking improves network efficiency by leveraging the use of pre-existing data capacity to support voice. With voice and data converged, bandwidth normally reserved exclusively for voice, can be utilized for data needs when voice is not in use. Conversely, unused data capacity, can be used to support voice, reducing global network costs.

Decreased usage costs. SIP has the potential to reduce telephone-circuit and Internet costs, and with the proper design, can deliver free calling between multiple business locations. Additionally, certain pricing models offer SIP customers a single flat rate usage charge rather than per minute charges.

Scalability. With SIP the number of available “lines” is a function of available bandwidth, not physical hardware or circuits. However, the porting, moving and addition of numbers with SIP does not happen as quickly or as efficiently as it does with PSTN. Therefore, if SIP is being utilized in conjunction with a move, new installation or other project where there are drop deadlines, the SIP orders should be placed early and with extreme care to ensure the deadlines are met.

Universal local number portability. With SIP Trunking, local numbers from all over the US can be ported to a single location. This offers tremendous benefits for call centers and other business operations with local numbers.

Business continuity. SIP Trunking allows for automatic call rerouting to predefined failover IP addresses. This should ideally be a secondary IP gateway at the host site, so that voice is not reliant on a single Internet or data connection, however, the failover IP connection can be anywhere in the world.

Maximized existing investments. SIP Trunking can be delivered with carrier-managed customer premise equipment that will connect as analog or PRI with most existing on-premises equipment.

Increasing traffic. SIP Trunking can be compressed to pump more voice traffic on the same size pipe. This change in Codec (compression) is just another example of the flexibility available with SIP Trunking

The TELigence Partners difference:

We continuously comb the telecommunications and technology landscape to stay abreast of emerging trends and companies;

Work with you to assess your telecommunications and technology needs, then devise the best, most affordable solution drawing from our team of over 30 trusted technology partners and years of experience in the industry;

Once a custom solution has been selected, we work with your IT team and our chosen technology partner to ensure the deployment of your solution meets your expectations and objectives;

Post installation, we verify final billing meets the originally contracted amounts;

For the term of your contract you will be covered by TELigence Parnters’ Quality Assurance Program. We will be there to assist you with any questions or problems that may arise, relieving you of the headache of technical worries and freeing you to focus on other issues.

TELigence Partners takes our work and your business very seriously. It’s our mission to design network solutions that make you happy, save you money and improve the efficiency of your operations.

Contact us today to learn what TELigence Partners can do for you.

“Our TELigence agent is meticulous, careful, easy to work with and talk to, and has the experience in this field to provide something that other agencies cannot – honesty without ulterior motives for personal gain. He is not only an agent but also a great consultant that can help a company to determine which path is best for them.”

– Scott Bond, COO

"It can be very challenging to deal with sales people from the various telecommunications carriers when trying to source network services. They represent most of the top carriers and will work with you to identify your company’s needs and match them to carrier offerings"

– Shannon King, Director of IT

"TELigence oversaw the conversion of a nationwide POTS network and the installation of an MPLS network for my company (a national retailer with 180+ locations). TELigence met my high standards for attention to detail, organization, follow through and proved to be an invaluable resource on this project."

– Jim Giantomenico CIO

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Our Technology Partners

 
For two decades, BCN Telecom has provided price competitive quality telecommunications services with an emphasis on serving business customers.  BCN proudly services tens of thousands of business customers through select agent partners such as TELigence Partners. BCN Telecom offers an extensive product and service portfolio, which brings over 65 unique network partners into a single-source, single-billing telecommunications platform for its customers.  It is a family owned and operated business, and as such is extremely responsive to client needs.  Furthermore, its financial stability is unique in an industry where highly leveraged companies are continuously changing hands, pushing services into the marketplace, and over subscribing operational capacity in order to meet investor generated metrics.  For this reason, BCN often sits in our “highly recommended” carrier category for clients.
Comcast was founded in 1963 as a single-system cable operation of 1,200 subscribers. Since then it’s grown to be the nation´s leading provider of entertainment, information and communications products and services with 24.4 million cable customers, 14.7 million high-speed Internet customers and 6.1 million digital voice customers in 39 states and the District of Columbia.
Comcast Business offers a wide range of products and services, an enhanced Metro-E fiber optic network and experienced customer service, all for a value that will help customers’ bottom line.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems.
In 1975¸ Bill Gates´ vision created this software giant.  Thirty years later, Microsoft develops and supports the software and operating systems that are the foundation for global corporate operations.  From OS7, to Windows Server 2012, Office, Exchange, Lync and more,  TELigence Partners engineers are fully certified in Microsoft to better support your IT departmental needs.
 

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