What We Do

TELigence Partners is a full service, independent sales and consulting agency, providing voice, data, cloud, IT and advisory services to discerning businesses headquartered throughout the northeastern United States. Our team members have more than 100 years of combined experience in the telecommunications and information technology industries.

For a list of many of the services we provide, please see our Services section.

Our goal is to exceed our clients’ expectations by taking the worry out of the telecommunications and IT solutions process and saving them money.

We’re good at what we do;
90% of our new customers are referred to us by satisfied existing ones.

Here are some of the reasons our customers give us rave reviews:

Most of the services we offer are free

Most of the services we offer are provided at no cost to you. We are paid directly through our trusted network of over 30 telecommunications and IT carriers. You pay the same whether you go through us or directly through the carrier. The difference is, when you choose TELigence Partners, you receive the knowledge we’ve gained from over 100 years of combined industry experience, along with our unbiased advice and our commitment to provide you with excellent customer service.

Our over 100 years of combined industry knowledge

At TELigence Partners, we have over 100 years of combined industry knowledge.  Our customers have access to our ability to match them with the best prices, solutions and our more than 30+ service providers all of whom we’ve carefully researched and vetted over the years to make sure they meet our customer service standards and deliver the highest quality products.

We provide unbiased advice based on their needs

Unlike carrier direct sales, we receive no incentives and are operating under no sales quotas for the work we do. Just as is the case with business Independent Insurance agencies, the cost of service to the client is the same whether they go through us or through the carrier directly.

We take our work and your business very seriously. It’s our mission to design network solutions that make you happy, save you money and improve the efficiency of your operations.

We provide more services than going through a carrier for the same price

See the table below for a breakdown of services included in TELigence’s service offerings versus those offered by going directly through a technology carrier.

Service TELigence Carrier
Latest available promotional pricing YES YES
Market competitive pricing YES YES
Compares competition’s pricing YES NO
Sells what client needs without needing to meet company driven sales quotas YES NO
Manage and coordinate multiple carrier installs through a single point of contact YES NO
Full project installation management YES NO
Ability to manage departing carrier disconnects YES NO
Billing resolution to avoid inaccurate or double billing between acquiring and departing carriers YES NO
Ongoing Helpdesk support and assistance with carrier ticket escalation YES NO

Our comprehensive approach

  • We continuously comb the telecommunications and technology landscape to stay abreast of emerging trends and companies.
  • We work with you to assess your telecommunications and technology needs, then devise the best, most affordable solution drawing from our team of over 30 trusted technology partners and years of experience in the industry.
  • Once a custom solution has been selected, we work with your IT team and our chosen technology partner(s) to ensure the deployment of your solution meets your expectations and objectives.
  • Post installation, we verify final billing meets the originally contracted amounts.
  • For the term of your contract you will be covered by TELigence Partners’ Quality Assurance Program. We will be there to assist you with any questions or problems that may arise. Relieving you of the headache of technical worries and freeing you to focus on other issues.

We save time and money

Rather than spending hours researching various carriers and products directly through the carrier, and possibly choosing the wrong service based on carrier sales quotas, our customers trust us to guide them in the right direction and save them money.

Our Quality Assurance Program

Customer satisfaction. We commit to you that you will be satisfied with the services we recommend.

Comprehensive analysis. Prior to your purchase of services, we will provide a comprehensive analysis of your current network detailing the full scope of current service and associated costs.

Competitive quoting. We will provide competitive quotes for your services, eliminating the need for you to deal with multiple carrier representatives. One call brings the entire market to your door.

Complete deployment. TELigence Partners will oversee the complete deployment of your network solution, coordinating carrier services with your IT and telephone supporting vendors. OR, if you need direct vendor support from us, we will provide that as well.

Correct billing. Finally, once everything has installed, we will ensure that the billing from your new providers matches up with their quoted prices, and that the “bill start dates” coordinate and match with the “bill cease dates” from your departing carriers.

Clarity & transparency. We understand telecom and IT service provider technicalities and lingo and will clarify and translate providing you with clear descriptions and an understanding of what is really happening.

Follow up. We will follow up with you regularly post sale to ensure that the services you purchase continue to serve and support your company as originally planned. Technology trends and innovations change regularly. Our follow up services will help you stay current with trends, services and opportunities in the marketplace.

At TELigence Partners we care about our clients’ satisfaction and success and it shows in everything we do.

TELigence Partners takes our work and your business very seriously. It’s our mission to design network solutions that make you happy, save you money and improve the efficiency of your operations.

“Our TELigence agent is meticulous, careful, easy to work with and talk to, and has the experience in this field to provide something that other agencies cannot – honesty without ulterior motives for personal gain. He is not only an agent but also a great consultant that can help a company to determine which path is best for them.”

– Scott Bond, COO

"It can be very challenging to deal with sales people from the various telecommunications carriers when trying to source network services. They represent most of the top carriers and will work with you to identify your company’s needs and match them to carrier offerings"

– Shannon King, Director of IT

"TELigence oversaw the conversion of a nationwide POTS network and the installation of an MPLS network for my company (a national retailer with 180+ locations). TELigence met my high standards for attention to detail, organization, follow through and proved to be an invaluable resource on this project."

– Jim Giantomenico CIO

More Testimonials >

Our Technology Partners

For two decades, BCN Telecom has provided price competitive quality telecommunications services with an emphasis on serving business customers.  BCN proudly services tens of thousands of business customers through select agent partners such as TELigence Partners. BCN Telecom offers an extensive product and service portfolio, which brings over 65 unique network partners into a single-source, single-billing telecommunications platform for its customers.  It is a family owned and operated business, and as such is extremely responsive to client needs.  Furthermore, its financial stability is unique in an industry where highly leveraged companies are continuously changing hands, pushing services into the marketplace, and over subscribing operational capacity in order to meet investor generated metrics.  For this reason, BCN often sits in our “highly recommended” carrier category for clients.
Comcast was founded in 1963 as a single-system cable operation of 1,200 subscribers. Since then it’s grown to be the nation´s leading provider of entertainment, information and communications products and services with 24.4 million cable customers, 14.7 million high-speed Internet customers and 6.1 million digital voice customers in 39 states and the District of Columbia.
Comcast Business offers a wide range of products and services, an enhanced Metro-E fiber optic network and experienced customer service, all for a value that will help customers’ bottom line.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems.
In 1975¸ Bill Gates´ vision created this software giant.  Thirty years later, Microsoft develops and supports the software and operating systems that are the foundation for global corporate operations.  From OS7, to Windows Server 2012, Office, Exchange, Lync and more,  TELigence Partners engineers are fully certified in Microsoft to better support your IT departmental needs.

More Partners >